Health Plans

Gain Efficiencies in Secure Medical Record and Chart Retrieval Services

Traditionally, health plans contact a multitude of healthcare providers to visit and retrieve requested medical records charts. HealthPort ChartSecure™ offers complete automation of the request and delivery of medical records directly to health plans. We secure medical records and charts for health plan audits such as Healthcare Effectiveness Data and Information Set (HEDIS), Medicare Advantage Stars and Medicare and Medicaid Risk Adjustment and Commercial Risk Adjustment. Health plans can contract with us for all medical record retrieval needs while keeping their protected health information (PHI) secure.

Secure Medical Record and Chart Retrieval Process

Utilizing our industry-leading technology, medical record request lists are transmitted electronically to HealthPort, uploaded into our proprietary release of information (ROI) application, processed and delivered electronically to the health plan with a secure FTP connection. Our HIPAA-trained ROI specialists are efficient in capturing the pertinent information for health plan medical record requests. All PHI is processed through HealthPort Connex™, the largest most secure distribution network in the industry, ensuring fast turnaround times and secure, electronic delivery while adhering to HIPAA standards.

HealthPort ChartSecure retrieval solutions assist health plans with:

  • Secure Medical Record and Chart Retrieval
  • Risk Adjustment Data Validation
  • Medicare Risk Adjustment
  • Medicaid Risk Adjustment
  • HEDIS Chart Audits


Health plans' benefits with HealthPort ChartSecure:

  • Access to hospitals and physician offices
  • Electronic medical record request and delivery
  • Expedient turnaround time
  • Cost efficiencies
  • Priority status
  • Security, compliance and confidentiality
  • Quality assurance
  • Customer service
  • Reporting

For more information on our HealthPort ChartSecure solution and secure medical record and chart retrieval services, please call 800.737.2585 to speak to one of our associates.