Health Information Insights
We put our credentialed health information management, compliance, and technology expertise to work for you
through extensively researched white papers
, case studies
, and articles
to create insightful and useful information on many of
the industry's most pressing topics, including: Meaningful Use
, HIPAA Compliance
, Audit Management
and Release of Information Best Practices
Relieving the Burden of Seasonal Health Plan Audits
HealthPort®, the authority on the compliant exchange of protected health information (PHI) through the release of information services (ROI) and audit management technology, today announced the launch of HealthPort Audit Relief, a solution to assist providers with the seasonal increase in record requests due to health plan audits.
Working as a conduit between the provider and health plan, HealthPort Audit Relief helps health plans access medical records quickly and securely while ensuring that providers’ release of information process remains compliant and expedient. HealthPort Audit Relief applies HealthPort’s technology to facilitate a secure electronic environment for plan requests and medical record delivery while providing workflow expertise that relieves providers from the burden of request fulfillment.
“We protect our customers from the abrasion that may occur from faxes, phone calls and emails, while helping plans achieve record fulfillment goals,” says Catherine Valyi, HealthPort’s Vice President of Marketing. HealthPort’s electronic request and delivery is utilized to ensure that the turnaround times are reduced and accuracy is increased.
“HealthPort serves as the “honest broker” between providers and health plans to reduce the natural friction that occurs,” says Brian Grazzini, Chief Financial Officer of HealthPort. HealthPort retrieves charts at over 13,500 clinics, group practices and hospitals nationwide. “We offer health plans complete automation of the request and direct delivery of medical records to drive efficiency. Providers can focus their resources elsewhere to improve patient satisfaction, while health plans receive records faster. Not only does automation speed the entire process, it protects patient PHI using HealthPort’s stringent security protocols and HIPAA standards,” says Grazzini.
Providers today are working in dual worlds. While still managing under the existing recovery audit contractor (RAC) system and statements of work (SOW), they also must simultaneously prepare for new contracts and new rules.
The good news for providers is that upcoming proposed enhancements to the RAC program deliver hard-earned improvements and much-needed change from the Centers for Medicare & Medicaid Services.
This article overviews the status of current RAC activities while also exploring important process improvements within the new proposed program rules. Read the article
The Department of Health and Human Services (HHS) Office for Civil Rights (OCR) audits to measure compliance with HIPAA privacy, security and breach notification rules remain on hold. OCR has apparently delayed the audits in order to implement new technology that will make the process more efficient for all involved. The good news is that organizations have more time to prepare. Full Story
Expanding Its PHI Exchange Expertise and Electronic Distribution Network in the West Coast
Alpharetta, GA, March 31 — HealthPort, the authority on the compliant exchange of protected health information (PHI) through release of information (ROI) and audit management, today announced the merger with Trackstar Inc., a release of information company based in Redondo Beach, California.
Trackstar will join HealthPort’s workforce to deliver excellence in handling and releasing confidential patient health information. “This is an exciting time for me as I continue my 36 years of ROI experience under the umbrella of HealthPort. Merging Trackstar’s top-notch staff and our personalized customer service with HealthPort’s technologies will make a win-win combination for everyone,” says Donna Paine, Trackstar owner and President.
HealthPort’s merger with Trackstar allows HealthPort to provide access to a unique and expansive distribution network, unsurpassed workforce and technology designed to process high volumes of PHI quickly and securely. “We look forward to working with Trackstar customers as we help them meet and exceed their release of information needs,” says Mike Labedz, President and CEO of HealthPort.
Providing Comprehensive Reporting for Audit Management Alpharetta, GA, December 8, 2014 – HealthPort®, the authority on the compliant exchange of protected health information (PHI) through the release of information services (ROI) and audit management technology, today announced the launch of AudaPro® Dashboard Reports, a new module for their comprehensive audit management solution.
HealthPort’s AudaPro solution provides technology and workflows to help healthcare organizations streamline their government and health plan audit requests and appeals management tracking. The new AudaPro Dashboard Reports provide users with new and enhanced visual dashboards with drill-down and exporting capabilities for insight into the financial impact of audits on their bottomline.
The new reports offer over 80 detailed reports providing information needed to analyze the financial impact of audits and begin root cause analysis. Combining the new Dashboard Reports with the current Standard Reports, AudaPro offers over 100 reporting options. Integrated with HealthPort Release of Information™ solution, the use of AudaPro will speed audit related request delivery and eliminate the cost associated with technical denials. “We are excited to bring new reporting enhancements that help our healthcare facilities gain transparency into dollars at risk of audit take-backs and protect revenue,” says Brian Grazzini, Chief Financial Officer of HealthPort.