Copying, Billing, Mailing, Collections and Tracking—Are These Your Staff’s Strong Points?
You have several options when it comes to managing the medical record request process, also known as release of information, within your department. Traditional options have included outsourcing the process fully or keeping it all in-house.
There is a third option: a combination of the two for a partner approach that allows you to handle the customer service and request processing on the front-end while outsourcing the rest of the process such as invoicing, billing, distribution and collections on the back-end.
This partnership method helps you to cut back on your work load while still retaining control of the interaction with your patients and access to your records. In addition, you have the ability to increase the potential to become a revenue-generating department. A statistic from the Association of Health Information Outsourcing Services (AHIOS) shows that when the release of information process is done in-house, 50% to 70% is collected. But that figure climbs to over 90% when the billing and collections are done by an outside release of information vendor.
HealthPort ROI Partner: Providing An Engaged, Efficient Shared Service Experience
At HealthPort, we recognize the importance of being flexible and adapting to our clients’ - hospitals, physician and group practices - environment. That’s why we offer a solution, HealthPort ROI Partner, that lets you manage the front end of customer service while we manage the back end of medical record request fulfillment: invoicing, billing and request distribution.
HealthPort ROI Partner reduces the labor, time and cost associated with release of information by a minimum of 45%. Benefits of HealthPort ROI Partner include:
- Improved request turnaround times: we have around-the-clock fulfillment and distribution capabilities for patient record delivery.
- Reduced labor, time and costs: we handle administrative tasks such as printing, page counting, invoicing, mailing and collections.
- Enhanced patient record confidentiality: due to our state-of-the-art technology and dedication to HIPAA compliance.
- EHR Integration: integration with our release of information technology takes out a paper step and speeds turnaround time.
Ready to get started and find out more about HealthPort’s ROI Partner and shared service solutions? Then call one of our knowledgeable HealthPort sales representatives today at 800-367-1500.
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