Overview & History
The release of information (ROI) industry was established in 1976 when HealthPort® (founded as Smart Corporation) founder John Smart identified the need to address the administrative strain on healthcare facilities in releasing protected health information (PHI). A general lack of in-house resources dedicated to the growing demand for PHI prompted the conception of an outsourced solution to this need that would hasten the exchange of PHI between healthcare facilities and requesters and positively impact patient satisfaction.
Shortly after the company’s inception marked the beginning of a decade-long, nationwide expansion, with new customers nearly doubling every year. In 1987, 1988, and 1989, INC. Magazine added Smart Corporation to its list of “The 500 Fastest Growing Privately Held Companies in America.” In 1996, with well over 4,000 customer facilities nationwide, HealthPort celebrated 20 years as the leading provider of health information services.
In 1999, the company once again became a pioneer in the release of information (ROI) industry and raised the industry’s quality benchmark to a new level by introducing a new digital capture process, replacing traditional photocopy machines with a digital scanning system. PHI is now scanned, transmitted to a centralized release of information processing center, printed and delivered using a state-of-the-art, hands-free and HIPAA-compliant system. This method gives hospitals, physician practices, clinics and requesters faster, more accurate service and ensures the compliant exchange of PHI through ROI services and technology.
Further technological advancements were made to enhance its automated ROI system and provide flexible service delivery options for customers. Among these innovations are a Web-based logging and tracking system for ROI requests and a secure electronic delivery mechanism for health information. Additionally, HealthPort enabled healthcare providers to face the challenge of accounting of disclosures with a Web-based capture and reporting solution. We also worked hand-in-hand with our customers to meet their needs in the face of RAC audit demonstrations to develop our comprehensive audit tool, HealthPort AudaPro®. Finally, the company’s creation of a secure interface between existing electronic health record systems and its proprietary automated ROI technology provides paperless ROI workflow, decreased turnaround times and several shared-service options.
Currently, HealthPort serves over 13,000 healthcare facilities, which includes physician practices, and over one-third of the hospitals nationwide. In addition, HealthPort processes over 75,000 medical record requests per day which equals three million pages of PHI per day and delivers over 60 percent of those requests electronically.