Release-of-Information

Quick turnaround, security, and accuracy in Release-of-Information

We are committed to release-of-information (ROI) knowledge, technology, and service solutions. From our online request tracking and reporting tools, to our automated claims attachment processing and requester portal, HealthPort offers the most advanced, secure, and cost-effective ROI technology and services with HealthPort Release-of-Information (HealthPort ROI).

Advanced release-of-information technology and proven backend processes

HealthPort receives the health record electronically and manages all of the back-office functions. Printing, distributing, invoicing, and collections are performed by HealthPort.

Our state-of-the-art technology offers:

• Request tracking and reporting—check request status through an online portal.
• EMR interface—eliminate manual steps between your EMR and the ROI process.
• Record and track all disclosures.
• Electronic delivery—receive information electronically within 24 hours of request.
• Email notification—alerts you when information has been mailed.

We offer proven technology that reduces the time and paper requirements of ROI.

Flexible service options use your staff or ours

We provide the services to augment your staff or serve as your ROI staff. Our approach puts you in the driver's seat:

• On-site management of the entire release-of-information process using HealthPort staff.
• Keep your ROI staff informed and current with on-site training and education.
• Use your staff with our technology.

We help ensure client satisfaction by providing access to our regional and local operations managers and toll-free support line.

A cost-effective ROI approach

Whether you completely outsource your ROI function, or combine our offerings with your in-house capabilities, there are savings to be realized.

• The automating of outsourced printing, page counting, invoicing, mailing, and collections functions reduces your administrative costs.
• Optimize your use of staff resources for greater efficiency and productivity.
• Reduce and/or control costs for toner, paper, and copier maintenance.
• Decrease bad debt and reduce days in AR through our collection team.

Increased flexibility gives you greater control of processes and expenses.

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