Release of Information
The release of information process can be very time-consuming, paper-intensive, and highly HIPAA regulated. We simplify the release of personal health information by making the management and tracking of medical record requests automated, secure, cost-effective and electronic so healthcare staff can focus on what matters most–optimal patient care and satisfaction.
Our professional, HIPAA-certified staff coupled with our state of the art technology provide our clients, including healthcare facilities experiencing a shortage of personnel, and third-party requesters with improved efficiencies, enhanced confidentiality, superior quality, decreased turnaround time, electronic delivery functionality and unsurpassed HIPAA compliance.
Release of Information Innovation
As the pioneers of release of information, for over 30 years we have been committed to providing healthcare facilities across the nation with a superior solution that combines knowledge, technology and service. From our online request tracking and reporting tools, to our automated claims attachment processing and requester portal, our release of information technology is the most advanced, secure, and cost-effective in the industry.
Over 7,000 hospitals of various sizes and multi-location clinics utilize HealthPort Release of Information (HealthPort ROI) technology, services, or both. You can outsource the entire function or just a few tasks. It's your choice—your solution:
- Outsource the entire release of information function.
- Partially outsource steps of the release of information process such as distribution, invoicing, and collections.
- Use your own staff to fulfill medical record requests in conjunction with our release of information technology.
Increased Customer Satisfaction HealthPort ROI eDelivery
Convenient, secure, easily accessible and environmentally friendly, the eDelivery functionality of HealthPort ROI provides an increased level of HIPAA compliant service. As part of our strong commitment to ensuring that our products meet HIPAA compliant standards, with eDelivery, Patients can request that copies of their medical records be provided to them, or someone else on their behalf, in an electronic format. HealthPort eDelivery allows providers to easily accommodate the efficient delivery of medical record requests electronically.
Use HealthPort Release of Information alone or in conjunction with any of our solutions, services or technology.
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The HealthPort Difference
As the largest provider of release of information services in the industry, HealthPort is committed to remaining proactive when implementing HIPAA standards in all products that we offer. Our in-house legal counsel serves as thought leaders on HIPAA compliance and takes a hands on approach to ensuring that we remain on the cutting edge of security rules and regulations.
Quick turnaround, security, and accuracy when fulfilling requests for medical records:
- We were the first in the industry to establish a data center, where all requests are indexed, printed, packaged, and distributed.
- Requesters have the option to choose their delivery method: Web-based downloads, requester portal, or a combination of electronic and paper-based.
- Flexible options complement electronic health record initiatives and other health information management initiatives.
- Access to HealthPort's regional and local operations managers and customer support is available to ensure client satisfaction.
Our state-of-the-art technology offers:
- Request tracking and reporting—check request status through an online portal.
- EHR interface—eliminate manual steps between your EHR and the release of information process.
- Recording and tracking of all disclosures.
- Electronic delivery—patients or someone on their behalf receive medical records electronically within 24 hours of requesting them.
- Email notification—alerts you when information has been mailed.
- Proven technology—reduces the time and paper requirements of release of information.
- Flexible service options—use your staff or ours
Whether you completely outsource the entire release of information function, or combine our offerings with your in-house capabilities, there are savings to be realized:
- Automating outsourced printing, page counting, invoicing, mailing, and collections functions reduce your administrative costs.
- Optimize your use of staff resources for greater efficiency and productivity.
- Reduce and/or control costs for toner, paper, and copier maintenance.
- Decrease bad debt and reduce days in AR through our collection team.
- Increased flexibility gives you greater control of processes and expenses.